Complaints and disputes

COMPLAINT ON DELIVERY

If your product is damaged during transport or does not match your order (wrong or missing item), please notify us by email at  info@bareon.eu  within 48 hours of delivery.

You will first receive  an automatic response, please respond to it by sending us a photo of the package (with visible label) and the products received, where damage may be clearly visible.

We will address your complaint as a priority and sincerely apologize for the inconvenience.

COMPLAINT ABOUT A PRODUCT OR SERVICE

In case your product is not working properly, try first checking the instructions at this link: https://manuals.hs-plus.com/ .

If you have followed the product instructions and the problem persists, please contact us at info@bareon.eu.

You will first receive  an automatic response, respond to it by sending us a photo or video that clearly shows that the product is not working (device turned on, charged, connected, etc.).

If you cannot provide video evidence of the defect, we must ask you to return the product to our warehouse for inspection. Shipping costs are the responsibility of the sender, we do not accept return shipments.

DISPUTES

If you have a complaint about our product and service and you do not agree with the solution, or if we cannot reach a solution together, you can submit your complaint to the Disputes Committee via the European ODR Platform  http://ec.europa.eu/consumers/odr/ .

ONLY REQUESTS THAT MEET ALL THE LISTED REQUIREMENTS WILL BE POSITIVELY RESOLVED.

You can read more about the General Terms and Conditions and Cookie Policy at the links at the bottom of the page.